Shipping Info & Returns
FULFILLMENT TIMES
Due to all items are custom made to order, processing can be anywhere from 2 to 7 days. Those fulfillment range days are subject to change once business picks up. Once the package is shipped, it can take anywhere from 1 to 5 days, sometimes longer for delivery, depends on the shipping company. A tracking number will be emailed to you.
LOCAL SHIPPING INFO
With stipulations; arranged (public) pickup locations in Washington, Bay, Holmes and Walton Counties, (Florida). If you live in either of these counties, arrangements for delivery can be made. All orders won’t be eligible for the free pickup.
Laser Biddy’s day job is located in Bay County, Florida, so orders of any size qualify for arranged pickup locations, preferably, Lynn Haven. Panama City Beach orders also qualify for free arranged pickup locations on the beach. Special details below.
- Bay County: No maximum order
- Vernon: $50 or more
- Chipley & Bonifay: $100 or more
- New Hope & Ebro: No maximum order
- Freeport: $100 or more
I have a few items under $15, and cannot justify driving the 26 miles to Chipley, to drop off an order; is an example of the stipulations.
DELAYED OR MISSING PACKAGES
After the shipping company takes possession of your order, any problems that arise, you will need to contact the shipping company. All orders will be provided a tracking number.
If your tracking number says your package has been delivered and you feel it has been stolen please contact your local police department.
REFUNDS AND OR RETURNS
Our refund and returns policy lasts 10 days starting on the day of delivery. If 10 days have passed since the day your package was delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you received the wrong order, or your item is damaged, email us ([email protected]) within 10 days of receiving your package (with photos) for an exchange or full refund.
If you place an order and change your mind, and your order hasn’t been created, you will be issued a full refund; normally, you have a 6 hour window to cancel.
If you cancel your order after it has been created and or shipped, you will incur a 30% restocking fee deducted from the item amount. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping along with 30% will be deducted from your refund.
NEED HELP?
Contact us for questions related to refunds and returns.